Logistics Coordinator

Overview

The Driver Trainer serves as a critical field-facing role supporting MTM’s Non‑Emergency Medical Transportation (NEMT) operations under the Virginia DMAS contract. The position supports onboarding, education, and ongoing compliance of drivers, acting as an in-person extension of MTM operations within assigned regional offices and territories.

• Driver Onboarding & Training
  • Conduct in‑person driver onboarding and recertification training, including Passenger Assistance and Safety (PASS) Training, Basic First Aid, Defensive Driving, and Virginia DMAS‑required driver education topics.
  • Ensure drivers demonstrate understanding of safety, passenger handling, and compliance expectations prior to service clearance.
  • Provide ongoing education and corrective coaching to reinforce compliance and service quality.
• Field Audits & Compliance Monitoring
  • Conduct field audits, observing drivers loading and unloading members at medical facilities, residential locations, and authorized drop‑off points to ensure safety, dignity, and passenger assistance standards.
  • Perform in‑person vehicle inspections to verify compliance with MTM safety requirements and Virginia Medicaid transportation standards.
  • Identify non‑compliance, document findings, and communicate corrective actions in line with MTM policies and Virginia DMAS contractual obligations.
• Identity & Credential Verification
  • Validate driver identity through government‑issued photo , ensuring the individual matches the credentialed driver on record.
  • Confirm driver eligibility and training completion prior to permitting service delivery.
• Vendor & Field Support
  • Serve as a field liaison between MTM, regional offices, and transportation providers to support operational alignment and issue resolution.
  • Reinforce MTM expectations, processes, and Virginia DMAS requirements through in‑person engagement and education.
  • Escalate observed compliance risks, safety concerns, or repeat deficiencies through established MTM channels.
• Documentation & Systems Management
  • Maintain accurate records of driver training completion, field audits, vehicle inspections, etc., and upload/manage documentation within TIMS (MTM Link) for real‑time visibility.
  • Ensure records meet audit‑readiness standards for MTM and Virginia DMAS review.
• Other Duties as Assigned

• High School Diploma or G.E.D.
• 2+ years in transportation, field operations, compliance, or vendor support roles.
• 1+ year of experience in training others.
• Valid driver’s license.
• Strong facilitation and in‑person training delivery skills.
• Ability to conduct inspections and audits from an authoritative yet professional position.
• High attention to detail and documentation accuracy.
• Strong interpersonal and communication skills.
• Ability to work independently in the field with minimal supervision.
• Demonstrated professionalism when interacting with drivers, vendors, and medical facilities.
• Ability to handle confidential and protected health information (PHI).
• Ability to explain complex subjects clearly and engagingly.
• Ability to accomplish duties/tasks with little direct supervision.
• Ability to prioritize tasks and deadlines.
• Problem‑solving and troubleshooting skills.
• Relationship‑building skills.
• Proficiency in Microsoft Office Suite and basic office equipment use.
• Even better if you have a Bachelor’s Degree.

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Hourly rate:
Minimum $20/hr – Maximum $25/hr this reflects the base salary pay range based on current national market data. Ranges may vary based on the job’s location and individual skills, experience, and other relevant factors.

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with applicable local, state, and federal law. If you are in need of accommodations, please contact MTM’s People & Culture.