Host, Customer Service​/HelpDesk, Customer Service Rep

Essential Functions Responsibilities

• Greet every guest with a smile and a welcoming attitude.
• Explain our brewery’s concept and guide guests through how service works.
• Direct guests to seating, bars, private events, or activities as needed.
• Provide basic information about our beers, cocktails, food, and upcoming events.
• Keep entry and greeting areas organized, clean, and inviting.
• Support special events and promotional activities as the “face” of the brewery.
• Work closely with the management and service team to ensure smooth guest flow.

• Cheerful, bubbly, and outgoing personality — not afraid to strike up conversations.
• Excellent communication and customer service skills.
• Ability to stay upbeat and professional in a high-volume, fast-paced environment.
• Strong teamwork skills and willingness to jump in where needed.
• Prior hospitality or customer service experience is a plus, but not required.

• Fun, energetic, and social work environment.
• Opportunities to learn more about craft beer, cocktails, and hospitality.
• Staff perks including discounts on food, beverages, and merchandise.
• Be part of a growing company that values creativity, community, and great vibes.
• Opportunities for advancement.

• Excellent communication, interpersonal skills, and a collaborative attitude.
• Must possess exceptional work ethic, strong attention to detail, strong multi-tasking & organizational skills, and a collaborative attitude.
• Receptive to constructive criticism and performance feedback.
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
• Food and beer knowledge preferred.

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.