Client Service Coordinator

Client Service Coordinator – Overview

The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team and ensuring effective communication with associates and clients. The role coordinates client and pet care in a welcoming, efficient manner, influencing repeat visits and referrals.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and directing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital supporting the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service, welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients with required documentation, enter pet information and history, use collars and tags for identification, and ensure prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – Individuals demand total responsibility; associates support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit that endures.
• Efficiency – Use resources fully, waste nothing, and do what we can do best.
• Freedom – We need freedom to shape our future; profit sustains that freedom.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Preventative Care and Optimum Wellness Plans
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Multi-tasking:
  Manage multiple tasks simultaneously, shifting attention accurately under distraction.
• Communication:
  Reads, writes, and speaks fluent English with accurate grammar and vocabulary.
• Organizational ability:
  Systematic approach, orderly, turns chaos into order.
• Problem solving:
  Identify, analyze, and solve problems, translating them into practical solutions.
• Client service:
  Provide attentive, courteous, informative service consistently.
• Intellectual ability:
  Follow instructions in oral, written, or diagram format accurately.
• Mathematical ability:
  Perform basic arithmetic and compute rates, ratios, percentages, unit conversions.
• Computer skills:
  Use Microsoft Word, Excel, Access, Outlook and specialized software confidently.

• Initiative:
  Use discretion to find solutions, propose improvements, and take on additional responsibility.
• Integrity:
  Uphold Banfield values and ethics with honesty and sound judgment.
• Cooperativeness:
  Work with others, collaborate, compromise, and share information promptly.
• Flexibility:
  Adapt to changing situations, willing to perform all assigned tasks.
• Independence:
  Perform duties without supervision when needed.
• Stress Resilience:
  Maintain a positive outlook, rebound quickly, keep composure and friendly demeanor under stress.

• Work at a computer for extended periods.
• Comfortable around pets of all species.
• May require more than 40 hours per week, including weekends and evenings.
• Reasonable accommodations for disabilities.
• Manual…