Finance Operations Analyst; Hybrid - Manchester, CT

Position: Finance Operations Analyst (Hybrid - Manchester, CT)
Our Finance Operations Analyst play a critical role in managing the company’s financial health by overseeing the process of reconciling payments. In this role, you will leverage your expertise in SAP and Excel to analyze detailed reporting to reconcile payments. You will collaborate closely with other team members as well as store partners to reduce loss to the company and ensure a positive customer experience.

The Finance Operations Analyst plays a critical role in safeguarding the company’s financial health by leading the reconciliation and resolution of complex payment discrepancies. This role requires advanced proficiency in SAP and Excel, strong analytical and risk assessment skills, and the ability to exercise independent judgment when investigating and resolving funding issues. The Analyst partners cross-functionally with internal and external partners to reduce loss, mitigate risk, and ensure both financial accuracy and a positive customer experience.

What You'll Bring to Bob'sAt Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Who We Are At Bob's, we have fun, we love what we do, and we're growing fast! We are one of the fastest growing omni-channel furniture retailers in the country and we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

Key Responsibilities:

Conduct in-depth analysis of funding variances and discrepancies, determining root causes and implementing corrective actions to ensure accurate payment application.

Leverage advanced Excel skills to compile, reconcile, and interpret data from multiple sources for daily and month-end reporting.

Monitor and evaluate settlement jobs daily, proactively identifying and resolving issues before they impact financial reporting.

Assess customer accounts for accuracy, identify incorrect or “bad” balances, and determine the most appropriate resolution strategies.

Apply fraud detection and risk assessment techniques to review and approve orders, escalating as necessary to prevent potential loss.

Collaborate cross-functionally with store leadership to resolve complex payment or funding issues.

Prepare and present chargeback responses, supported by detailed documentation and evidence, to payment processors.

Recommend process improvements to strengthen internal controls, improve reconciliation efficiency, and reduce future payment discrepancies. Maintain compliance with company policies, accounting principles, and applicable regulations in all reconciliation and reporting activities.

What is noted above is not an all-inclusive list, but more an overview of major duties associated with this role. These duties may be modified or expanded at any time depending on business needs

Key Competencies &

Skills:

Strong communication (written, verbal, and listening) and collaboration skills

Ability to independently perform data analysis and reporting

Application of business process improvements and best practices

Support for internal and external audits

Required Competencies and

Skills:

High School Diploma or GED, Preferred:
Associate’s degree in Accounting, Finance, Business Administration, or a related field.

Required:

1-2 years of relevant experience in accounts receivable, finance, reconciliation, or a related field.

Proficient computer skills, including Microsoft Office suite

Preferred Competencies and

Skills:

Proficiency in SAPStrong…