Fulfillment Project Coordinator

One Allied Way Manchester, CT 06042

Allied Printing Services Inc. is a family‑run, full‑service commercial and financial printer that’s been leading the industry since 1949. With advanced sheetfed, web, large‑format, digital press capabilities and New England’s largest bindery/finishing operation, we’re proud of our history and excited about our future. We are looking for a skilled Fulfillment Project Coordinator to join our growing team.

The Fulfillment Project Coordinator plays a critical role in ensuring a seamless customer experience by managing fulfillment projects from order entry through delivery. The role serves as the primary liaison between customers, sales, production, and fulfillment teams, coordinating account setup, project implementation, reporting, and day‑to‑day execution to keep jobs on track.

• Serve as the primary point of contact for storefront customers, including order entry, account setup, reporting, and day‑to‑day customer inquiries.
• Act as a liaison between customers, sales, and internal teams, communicating project status, updates, and changes.
• Coordinate account implementation and deployment, including system setup, project planning, and task management to ensure timelines and goals are met.
• Create and distribute activity, billing, and inventory reports while monitoring inventory levels for billing and fulfillment accuracy.
• Support production efficiency by coordinating receiving plans for inbound materials and managing internal supplies such as labels, boxes, and packing materials.
• Provide fulfillment software support, troubleshoot issues, collaborate with third‑party vendors, and assist staff with system usage.
• Advocate for customer needs while maintaining internal workflow standards, service levels, and operational efficiency.

• High school diploma or equivalent required.
• Minimum of 6 months of experience in a technical call center, fulfillment environment, or comparable education and experience.
• Proficiency with online portals, e‑commerce platforms, warehouse management systems, and MS Office applications.
• Strong written and verbal communication skills with the ability to organize, analyze, troubleshoot, and convey information effectively.
• Collaborative, solution‑oriented mindset with a strong commitment to customer service, accuracy, and productivity.
• High attention to detail, strong time management skills, and the ability to adapt to last‑minute changes and requests.

Walking 50 % | Standing 50 %. Lifting, pushing, pulling or carrying 50 lbs. and more.

Job Type: Full Time – ON‑SITE ONLY

Shifts Available: 1st shift (8:00 am – 4:00 pm)

You’ll join a supportive team that values innovation, teamwork, and growth. We’re proud of our history but even more excited about the future. If you meet our minimum qualifications and are eager to thrive in a fast‑paced, growing environment, we invite you to become part of our team. This is an excellent opportunity to build your career with a company that combines decades of expertise with a commitment to innovation and exceptional service.

• Medical, Dental, Vision
• Life Insurance, Disability
• 401(k) with match
• Employee Assistance Program
• Voluntary Benefits:
  Critical, Accident, Hospital Indemnity
• Paid Time Off:
  Vacation, Sick, Holiday
• 2nd (12 %) & 3rd (15 %) shift differentials
• Paid Weekly
• Growth Opportunities
• Employee Referral Bonus
• Work‑Life Balance
• Great Company Culture

Allied Printing Services is an equal‑opportunity employer. All qualified applicants and employees are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, military or veterans' status, or any other legally protected status or basis prohibited by applicable federal, state, or local laws. Allied Printing Services prohibits harassment of applicants and employees based on these protected categories.

If you need an accommodation to apply, please let us know.