Director of Support Services Job Manchester area,Connecticut USA,Management

Job Details Level: Experienced

Job Location:

099 Admin - Manchester, CT 06042

Salary Range: $70,967.00 Salary/year

Schedule:

40 Hour Position, Mon-Fri and On Call

I. General Description of Responsibilities:

The Director of Support Services ensures the quality of the assigned programs for his/her service cluster by monitoring the services and programs for all the clients in accordance with Journey Found policies and procedures. This position reports directly to the Senior Director of Operations. Specific responsibilities in the areas of supervision and management, training, evaluation, planning and development are as follows:

II.

Supervision and Management:

A. Directly supervises assigned Program Managers to ensure that individuals served are provided with an intensively therapeutic program designed to enhance community acceptability and to increase the individuals’ level of independence in the areas of self-care, community integration, as well as all aspects of activities of daily living.
B. Conducts monthly Administrative Site Reviews and provides program review data across programs that meet an overall effectiveness rating of 80% or better. In addition, conducts observations in all areas to determine the rate and quality of staff interactions, use of incidental teaching opportunities, distribution of attention across groups/individuals, rate and quality of community contact, and consumer appearance on a monthly basis.

Provides Program Managers with feedback based upon the above assessments on a monthly basis.
C. Facilitates the team review and the approval of semi annual summaries of completed programming for each individual served and ensures that documentation is forwarded to the Department of Developmental Services in accordance within established timelines.
D. Ensures the safety and welfare of all individuals served by directing self-preservation training, in conjunction with Program Managers, and informs the Senior Director of Operations of any outstanding concerns in a timely fashion.
E. Ensures that communication between Journey Found and the various members of the interdisciplinary team exists to obtain appropriate services for the individual.
F. Monitors staffing patterns, safety data, DCER and consumer spending.
G. Meets as needed with Senior Director of Operations.
H. Meets with Program Managers individually formally once per month with weekly contact between meetings, to provide brief descriptive/corrective feedback and suggestions as needed, makes on-the-spot decisions about routine problems, and notifies the Senior Director of Operations about problems relating to policy and procedures, physical environment, ethics, and community relations.
I. Participates in Program Manager meetings, general staff meetings as scheduled, admin team meetings, clinical meetings, and review meetings as scheduled for consumers.
J. Facilitates development and implementation of consumer IP process and implementation to ensure that treatment procedures are conducted as specified in each individual’s plan.
K. Meets as needed with the nursing team to ensure the quality of health care of the individuals served.
L. Initiates and documents contact with families or guardians no less than monthly to assess their satisfaction with the services provided.
M. Ensures that the Program Managers contact families/guardians on a weekly basis or, on a time frame agreed to by the family or guardians.
N.Ensures the preservation of the rights of each individual served and his or her family by maintaining confidentiality, employing restrictive procedures only when specified in an individual’s treatment plan and following the ethical standards of Journey Found.
O. Cooperates with special requests made the Senior Director of Operations, Chief Executive Officer or other Journey Found Directors.
P. Assists in review of Incident Reports according to DDS and Journey Found policies
Q. Conducts annual performance evaluations for Program Managers according to Journey Found Policies. Ensures that Program Managers conduct annual performance evaluations for all staff.
R. Develops and maintains a good rapport with funding agencies, keeping them informed of…