Operations Senior Manager

A growing organization is seeking a hands-on Senior Manager of Operations to lead a high-volume operations center encompassing production, warehouse, logistics, and technical service functions.

This senior-level leader will be responsible for driving operational excellence, productivity, profitability, and customer satisfaction while building a culture of accountability and continuous improvement.

The ideal candidate is a floor-oriented operational leader with strong financial acumen, process discipline, and experience managing teams in a fast-paced production or service environment. This individual will optimize workflows, improve throughput, develop high-performing teams, and align day-to-day operations with broader business objectives.

• Direct daily operations across production, warehouse, logistics, and field service functions.
• Develop strategies to improve efficiency, scalability, quality, and customer delivery.
• Establish consistent operational standards, policies, and procedures.
• Drive accountability and performance throughout the operation.

• Monitor workflows and identify bottlenecks and opportunities for improvement.
• Improve throughput, turnaround times, labor utilization, and overall efficiency.
• Establish and monitor KPIs related to productivity, labor efficiency, quality, cost, margins, and on-time delivery.
• Implement continuous improvement and Lean-based operational practices.
• Ensure production equipment and operational systems are functioning effectively.

• Oversee operational financial performance, including labor costs, expenses, productivity, and profitability.
• Analyze operational and financial data to optimize staffing and resource allocation.
• Partner with senior leadership on growth initiatives and operational scalability.
• Identify cost‑saving opportunities while maintaining service and quality standards.
• Evaluate project scope, capacity, and execution plans to support profitable delivery.
• Recruit, train, mentor, and develop operational leaders and staff.
• Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
• Conduct performance evaluations and support employee development.
• Address performance issues and implement corrective actions when needed.

• Partner with Sales, Customer Service, IT, and executive leadership to align operations with customer and business needs.
• Ensure teams consistently meet service expectations, deadlines, and quality standards.
• Support customer satisfaction through reliable execution and proactive problem‑solving.

• Maintain a safe, organized, and compliant operational and warehouse environment.
• Ensure adherence to company policies, regulatory requirements, and industry best practices.
• Promote workplace safety and operational risk‑management initiatives.
• Perform other duties as required.

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field preferred; equivalent experience will be considered.
• 7–10+ years of progressive operations leadership experience in production, manufacturing, logistics, document services, or a related environment.
• Proven experience leading operations and hourly workforce teams.
• Strong operational and financial management capabilities.
• Demonstrated success improving productivity, efficiency, and profitability.
• Hands‑on leadership style with a strong focus on accountability and execution.
• Experience implementing process improvements and operational best practices.
• Excellent leadership, communication, organizational, and problem‑solving skills.
• Proficiency with operational systems, reporting tools,…