Key Supervisor - Manchester

Job Summary:

Responsible for providing customers with prompt and courteous service and assistance, replenishing, and stocking merchandise, and keeping the sales floor clean, neat, and fully organized. Key supervisors are responsible for properly opening and closing the store and overseeing retail staff in the absence of the store manager.

Responsibilities:

Greet customers and provide exceptional customer service experience

Answer questions, suggest promotional items and provide product information

Process payments by totaling purchases; processing checks, cash and store or other credit cards.

Process customer refunds courteously and professionally.

Process merchandise shipments

Assist with store upkeep

Properly opening and closing the store for business, including:

Cash register reconciliation

Filing appropriate daily/nightly paperwork

Disarming/Arming alarms as appropriate

Securing cash and checks

Overseeing retail staff in the absence of the store manager

Ensure proper customer service standards on the sales floor and guiding the retail employees

Basic retail inventory management, processing incoming shipments, maintaining an organized salesfloor and supporting outgoing shipments

Provide employee oversight and support a safe and proper work environment.

Perform other duties as assigned

Requirements:

Must have English equestrian experience

Basic understanding of sales principles and customer service practices

Solid communication and interpersonal skills

Ability to read, write and effectively communicate with customers, peers, and management

Telephone etiquette

Ability to multi-task, while being attentive to customers

Ability to work as part of a team and take initiative independent of direct supervision

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.

Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service

Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays

High school diploma or equivalent, or in pursuit of a diploma

Team Player Problem Solving
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