Lead Store Associate Buckland St Manchester, CT

Lead Store Associate

Type of Work: Full-Time

Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.

Starting Hourly Pay Rate: $19.50/hr

Location: 240 Buckland St, Manchester, CT 06042

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. We are a leading global cannabis provider with brands including Curaleaf, Select, and Grassroots, offering premium products and services in medical and adult-use markets.

As a Lead Store Associate, you’ll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. You’ll serve as a brand ambassador, drive performance, and help create a welcoming, compliant, and high-performing retail store environment.

What You’ll Do:

• Customer Experience & People
• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by enrolling guests in our rewards program and capturing customer insights to improve future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, turning challenges into opportunities to build trust.
• Promote a respectful, inclusive, and collaborative workplace—positivity and teamwork to fuel great customer experiences and smooth checkout operations.

• Operational Excellence & Processes
• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest-ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.

• Leadership & Team Development
• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real-time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go-to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast-paced environment and take on additional duties as needed.

What You’ll Bring

• Must be 21 years of age or older.
• High School Diploma or GED.
• Minimum 1 year of experience in a customer-facing or sales environment.
• Minimum 1 year of experience using point-of-sale (POS) systems and cash handling.
• Minimum 6 months of leadership experience in a retail environment.
• Minimum 6 months of hands-on experience in retail store operations, including opening/closing procedures and cash drawer reconciliation.
• Strong leadership and team-building skills with the ability to coach and motivate others.
• Familiarity with retail SOPs, safety protocols, and loss prevention practices.
• High attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
• Flexible availability including evenings, weekends, holidays, and occasional overnights.
• Multi-tasking with the ability to pivot quickly between tasks.
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de-escalation skills and the ability to redirect upset customers to a positive guest experience.
• Basic proficiency in mathematics…