Retail Sales Associate

Cox Communications is seeking a Retail Sales Associate to deliver exceptional customer experiences in our retail locations. The role involves supporting sales of Cox products, engaging with customers, and meeting sales and retention targets.

The position is a flexible work option with no remote work; employees must work at a specified Cox location and are subject to variable shift schedules.

• Explain and demonstrate product capabilities and offer suggestions based on customers’ wants and needs.
• Meet or exceed targets regarding customer experience, sales, and retention.
• Assist with opening and closing of the store retail environment.
• Properly handle cash transactions.
• Engage in workshops, special events, and product demos.
• Support fellow sales agents when needed.
• Continuously expand knowledge of current Cox products and competitor offerings through regular training.
• May be required to work in other locations within the same geographical area.

Variable targeted total compensation is $55,877 per year (approximately $26.86/hour) with high earners exceeding $73,160 (approximately $35.17/hour). The pay structure includes a full‑time hourly base rate of $18.38 plus monthly targeted commissions of $1,471. A ramp period of up to 2 months allows adjustment to commission earnings.

• Paid time off: minimum 16 hours each month and 7 paid holidays, plus additional leaves for bereavement, voting, jury duty, military, and parental leave.
• Health care: medical, dental, and vision insurance; retirement planning with 401(k) and company matching.
• Other perks: free Internet and discounted Cox services, tuition reimbursement, adoption assistance, volunteer PTO, childcare/eldercare resources, pet insurance.

• Minimum: HS diploma/GED or up to 2 years of relevant work experience.
• Ability to meet established sales, retention, and customer experience targets.
• Strong interpersonal and communication skills for consultative, solutions‑based selling and influencing customer decisions.
• Ability to build relationships and adapt to a diverse customer base.
• Ability to multi‑task, prioritize, and work in a fast‑paced team environment.
• Mobility within the store for long periods, greeting customers and demonstrating products.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Willingness to work a flexible schedule including weekends, evenings, and holidays.
• Ability to lift 25–50 pounds for stock room inventory.
• Preferred:
  Some college experience in sales, business, and/or management; one year of related experience; experience selling wireless/mobile products; fluency in Spanish (written and spoken).

Cox Communications is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.