Housing Support Specialist II Empowering Recovery from Opioids- Region

Job Title

Housing Support Specialist II

Full‑Time, 40 hours/week

Monday‑Friday 8:30AM‑5PM, Flexible

HERO (Housing Empowering Recovery from Opioids) – Region 3;
Manchester, CT. Service area covers DMHAS region 3 (Windham & New London Counties)

The HERO Program is a DMHAS‑led initiative funded by the OSAC, aimed at supporting individuals in recovery from opioid use disorder (OUD). It provides housing subsidies and intensive case management to individuals experiencing homelessness or housing instability who are at risk of opioid overdose or transitioning out of recovery or treatment programs. HERO staff offer flexible, community‑based support, including pre‑tenancy services such as housing searches and application assistance, followed by weekly case management—minimum monthly in‑home visits—to help participants stabilize in housing and build strong recovery support networks.

• Provide direct case management and establish rapport with clients.
• Complete housing stabilization plans and offer skill teaching, advocacy, and assistance related to benefits, budgeting, treatment, medical services, employment, and transportation.
• Assist clients in completing applications for services including Husky, Social Security, State Supplements and other entitlements.
• Assist clients with access to job and vocational training.
• Link clients to appropriate mental health and/or substance abuse counseling and DCF services.
• Provide direct assistance for security deposits and time‑limited rental assistance.
• Advocate with landlords and offer conflict resolution as needed.
• Demonstrate competency in age‑related or specialty issues and developmental needs for each population served.
• Provide outreach/community education.
• Maintain liaison with homeless service providers, coordinated access networks, DCF, domestic violence service providers, CHR providers, and courts.
• Maintain awareness of the program within the community.
• Assist in understanding tenant rights and responsibilities, basic knowledge of housing law, and conduct outcome surveys as required.
• Maintain documentation in compliance with agency and program standards.
• Participate in staff meetings, supervision, training, and other meetings as assigned.
• Perform additional duties as required.

• Bachelor’s degree required, concentration in Human Services preferred.
• Two years’ experience working with homeless population or families, dependent on specific position.
• Valid driver’s license.

Starting at $20.6586/hr minimum, increasing commensurate with experience. Salary determination may include program/location differentials and/or sign‑on incentives.

• Generous paid time off, including a birthday day off.
• 403b retirement plan contributions.
• Comprehensive insurance with discounts on pet, auto, and home insurance.
• Tuition reimbursement and professional development support.
• Free training curriculum and clinical supervision.
• Annual wellness stipend and access to an employee assistance program.
• Leadership involvement opportunities and regular internal communications.

CHR is an equal opportunity employer, and we encourage all to apply.