Onsite Service Specialist ; Manchester, IA

Onsite Service Specialist

Requisition : 20947

Employment Type: Full Time

Job Category: Customer Service/Support

Location: Manchester, IA

The Onsite Service Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long‑term customer satisfaction. Responsibilities include assisting our customers with procurement and order placement and managing our MSC Control Point Solutions (Vending, VMI, Crib) to add MSC value to these customers.

• Excellent customer service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available cost‑saving statistics.
• Manages the MSC Control Point Solutions – which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put‑away and optimization.
• Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC's mission to drive savings and improve the customer's shop floor.
• Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
• Collaborates with the account team to maximize customer satisfaction and future projects.
• Resolves on‑site customer product and service issues by providing sales‑related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.
• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicates customer concerns to management to ensure effective and lasting problem resolution.
• Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

• A high school diploma or equivalent experience is required.
• College degree preferred.
• 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant military experience a plus.
• Metalworking knowledge and experience is a plus but not always required.

• Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
• Excellent problem‑solving skills required.
• Excellent customer service and sales skills required.
• Excellent oral and written communication skills required.
• Working industrial knowledge preferred.
• Sales competency knowledge (add sales competency verbiage) required.

• A valid driver’s license and the ability to travel up to 10% of the time may be required.
• Ability to lift items of up to 50 pounds required as needed.
• Valid driver’s license required.
• This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).

Compensation starting at $20.19 – $28.49 per hour depending on candidate location and experience.

Applicants must be currently authorized to work in the United States. MSC is not a sponsor of work visas.

Our associates enjoy a comprehensive benefits program, including dynamic health care plans, a generous 401(k) with company match, stock purchase opportunities, tuition reimbursement, and paid time off for holidays, vacations, and illness.

All associates are welcome to join inclusion circles such as Women, Pride, Black, Generational, Veterans, HOLA, and Able to promote awareness, collaboration, and respect.

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.