Lease Account Coordinator

Lease Account Coordinator

Manchester, IA | On-Site

Schedule:

Monday-Friday, 7:00 AM-4:00 PM or 7:30 AM-4:30 PM
Pay: $20.00-$23.00 per hour

Are you someone who enjoys working with customers, keeping details organized, and making sure nothing falls through the cracks?

A growing transportation and mobile space solutions company in Eastern Iowa is looking for a Lease Account Coordinator to support customers throughout the quoting and leasing process. This is a customer service-focused position where you'll work directly with customers, prepare quotes and lease documentation, maintain accurate account information, and help ensure a smooth experience from the initial request through the life of the lease.

We're looking for someone who is responsive, organized, comfortable juggling multiple requests, and genuinely enjoys helping customers.

• Serve as a primary point of contact for customers regarding quotes, leases, account questions, and service needs
• Prepare and process customer quotes, lease agreements, and related documentation
• Enter and maintain accurate customer, lease, pricing, and account information
• Communicate with customers regarding lease details, changes, renewals, and other account needs
• Partner with sales and internal teams to ensure customer requests are handled accurately and on time
• Follow up on outstanding information, documentation, and customer requests
• Respond to customer questions by phone and email in a professional and timely manner
• Help resolve customer concerns and identify the right internal resources when additional support is needed
• Maintain organized customer and lease records
• Assist with general account administration and reporting
• Help identify ways to make the customer experience and internal processes more efficient

• High school diploma or equivalent required
• Previous experience in customer service, account coordination, leasing, sales support, or administrative support preferred
• Strong customer service and communication skills
• Professional and confident phone and email presence
• Excellent attention to detail, particularly when working with quotes, pricing, contracts, and customer information
• Strong organizational skills and the ability to manage multiple priorities
• Dependable follow-through and a willingness to take ownership of customer requests
• Comfortable working in a fast-paced environment where priorities may change throughout the day
• Strong problem-solving skills and willingness to ask questions when needed
• Proficiency with Microsoft Outlook, Excel, and Word
• Ability to learn new software and internal systems quickly
• Experience in rental, leasing, transportation, construction, equipment, or a service-based business is helpful but not required

• Pay: $20.00-$23.00 per hour, depending on experience
• Schedule:
  • Monday-Friday, 8:00 AM-5:00 PM, or
  • Monday-Friday, 7:30 AM-4:30 PM
• This is a full-time, on-site position in Manchester, Iowa.

• Enjoy building relationships and helping customers
• Are naturally organized and detail-oriented
• Like having ownership of your work and following things through to completion
• Can manage several customer requests without losing track of the details
• Communicate clearly and professionally
• Catch errors and inconsistencies before they become problems
• Enjoy working as part of a team while being able to manage your own responsibilities
• Want a role where strong customer service and attention to detail are equally important