Veterinary Hospital Shift Lead-Westminster, Md

Application Process

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed.

• Live and exemplify the Five Principles of Mars, Inc. with self and team.
• Assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients.
• Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
• Day‑to‑day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.
• Help create an environment where a team can deliver quality, efficient, and effective veterinary care to pets and fostering an environment that engages associates.
• Provide professional, efficient, and exceptional client service (lead by example), including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Assist in effectively scheduling associates to meet client needs, proactively planning time off and CE scheduling.
• Ensure compliance with all practice policies and procedures.
• Ensure adherence to Banfield dress and grooming guidelines.
• Perform other job duties as assigned.

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
• Requires working special hours including weekends and evening shifts.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking English).
• Comfortable working in an environment with loud noise and strong smells.
• Requires sufficient ambulatory skills to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required include close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Associate is routinely exposed to pets that may bite or scratch; may be exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
• High School Diploma preferred.
• Must be 18 years of age or older.
• Minimum of two years of veterinary hospital experience.

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity…