Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!
* We're committed to bringing passion and customer focus to the business.
* Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.

We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at).
** Job Summary
** The Account Manager will support Public Partnerships’ renewed collaboration with the Missouri Department of Mental Health, helping advance self‑directed care for individuals with intellectual and developmental disabilities through the state’s Medicaid Home and Community-Based Waivers. This role serves as the primary liaison for client engagements, maintaining strong relationships and ensuring project goals, timelines, and quality standards are met. The Account Manager functions as a subject matter expert on PPL’s products, coordinating cross-functional activities and offering strategic solutions to enhance program outcomes.

Additionally, the role leads stakeholder communication, supports staff performance, and identifies opportunities to strengthen and expand client partnerships.
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* Duties & Responsibilities:

**** Key Responsibilities**##
** Client Relationship Management
*** Serves as primary and back-up contact for client engagements.
* Maintains client relationships.
* Reinforces and sets client expectations regarding PPL’s product application model during implementations.
* Presents written/verbal status reports to clients.
* Reviews and updates critical client documents on a regular basis##
** Project & Program Management
*** Coordinates project requirements and client expectations among functional groups and with client
* Creates and manages internal project work plans.
* Ensures the quality of work produced meets PPL and contractual standards.
* Develops recommended solutions to mitigate or avoid risks.##
** Stakeholder Engagement & Communication
*** Participates in key stakeholder meetings.
* Presents written/verbal status reports to clients.##
** Subject Matter Expertise & Consulting
*** Functions as subject matter expert on PPL’s products
* Serves as an internal consultant to other projects or practice areas.##
** Business Development & Sales
*** Identifies and act on opportunities for upselling to current clients.
* Identifies and meets with prospective clients.
* Records business development activities
* Leads sales presentations and system demonstrations.
* Manages and coordinates proposal development research, financial analysis, writing, and production.##
** Training & Enablement
*** Oversees contracted training programs and internal training sessions.##
** People Leadership & Talent Management
*** Manages multiple staff while providing mentoring, advice, and guidance to direct reports.
* Monitors staff performance and follows up on areas of deficiency.
* Develops next set of client partnership leaders.
* Makes final decisions on staff hiring
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* Required Skills:

*** Excellent client relationship management skills
* Demonstrated project management and supervisory skills.
* Ability to follow, critically evaluate and improve current processes.
* Excellent oral and written communication skills.
* Strong analytical, organizational and presentation skills.
* Excellent PC skills in Microsoft Office products.
* Ability to analyze data and draw appropriate conclusions.
* Ability to speak publicly effectively.
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