Patient Access Representative

It’s more than a career, it’s a calling.

MO-SSM Health Saint Louis University Hospital 1201 Grand

Worker Type: Regular

Schedule: 3:00 pm – 11:30 pm, rotating weekends and holidays

Location: SSM Health – Saint Louis University Hospital, Emergency Room

Qualifications: Experience with ER registration, excellent customer service skills

This is a high‑energy, fast‑moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same – you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem‑solving, and human connection intersect, this role will be both challenging and deeply rewarding.

You will be part of a compassionate, mission‑driven organization that values your growth and contribution.

We offer:

• Sign on Bonus for external hires.
• Competitive pay and benefits
• Career development opportunities within a large, integrated health system; supportive leadership and a collaborative team environment.

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

• Gather information from patient and enter into appropriate database. Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedule patient procedures in a manner that most efficiently utilizes the patient’s time and clinical resources. Coordinate and communicate schedules.
• Assist with coordination of activities related to insurance pre‑certification/authorization.
• Provide counseling to patient, participant or their representative regarding pre‑service requirements and instructions.
• Perform clerical and reception duties associated with patient registration.
• Perform other duties as assigned.

• High School diploma/GED or 10 years of work experience

• No experience required

• Frequent lifting/carrying and pushing/pulling objects weighing 0–25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25–50 lbs.
• Rare climbing.

• None

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro‑rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through Daily Pay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through Flex Path Funded for eligible team members.

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.  to learn more.