Client Support Specialist

Position: Client Support Specialist - Contract
* Working knowledge of Ticketmaster ONE web portal
* Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
* Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
* Support season ticketing, access control support customization (rules, exceptions, etc.)
* Assist with client onboarding and ongoing maintenance
* Act as the expert in all facets of access control products
* Basic knowledge of event programming as it relates to sales channels and consumer experience
* Knowledge of the Event Base product suite
* Identifies and assist in resolving event programming related errors
* Communicate product updates, new features and functionality to client base; TM products such as Archtics, HOST, , Scaling, Analytics, TM1 Maps, Price master, TM1 Events and TM1 Engagement
* Provide support and best practices to the client for all TM products including archiving data, loading events, setting rules, adding hardware, and communication to other TM servers
* Assist with new manifest creation
* Establish any special client MOP types
* Install Archtics on workstations and ticket printers
* Initial and ongoing training of new features and functionality
* Perform database tasks as needed by client
* Use troubleshooting techniques and tools to identify the root cause of issues
* Research client/customer complaints about service levels
* Work with National/Central support groups to expedite problem resolution
* Troubleshooting software and hardware issues – Archtics/Host/AM/TM1 Entry/Inventory Control/Price master
* Provide coordination of a networking issues between client and TM IT
* Balance Audits/Settlement issues
* Resolve issues with Customer Service for events with problems and/or special circumstances
* Restart database server, credit card server, and DIGIT server
* H.S. diploma or equivalent. BA/BS degree is preferred
* 1+ years of experience with the Ticketmaster System and/or various ticketing system
* Overall awareness of the entertainment and sports business is important
* Box Office experience is a plus
* Knowledge of how TM departments impact on one another, and on outside clients is a plus
* Knowledge of Presence, Access Manager,  REPGEN, and the Event Base product suite is preferred
* Archtics experience is preferred
* Strong Microsoft Word, Powerpoint and Excel skills
* Service oriented, with strong organizational and communication skills.
* Able to successfully handle multiple priorities
* Certain degree of creativity, latitude, and problem solving is required
** BENEFITS & PERKS
** Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:
** HEALTH**:
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)  We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
* Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live…