Product Operations Lead | Plaza Frontenac

Product Operations Lead | Plaza Frontenac

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future and to create an equitable, inclusive, and growth‑focused environment for our people.

Job Summary

The Product Operations Lead is part of the store leadership team responsible for executing on the store product strategy, including product operations and inventory management. The role leads inventory shifts, oversees all back‑of‑house product operations, and ensures both the floor and BOH are stocked and well‑organized. The Lead provides input to performance evaluations, recommendations on store hiring decisions, and acts as Supervisor on Duty while leading inventory shifts.

The Lead also delivers a world‑class guest experience when scheduled to work on the floor.

Responsibilities

• Collaborate with store leadership to bring product strategy to life.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with SOPs.
• Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Monitor product levels and communicate findings to support sell‑through strategy and optimal product availability for the guest.
• Review and interpret daily business data and metrics to inform actions, e.g., analyzing product sell‑through data to provide recommendations to leadership regarding product focus or pricing.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support ongoing learning and development by providing direct feedback, coaching, and hands‑on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
• When serving as Supervisor on Duty, lead from the floor to ensure every guest receives technical product education and a world‑class guest experience.

Requirements

• Must be legally authorized to work in the country where the store is located.
• Must have a reliable method of transportation to the assigned store.
• One year of work experience.
• Experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology.
• Experience in leading, mentoring, delegating, or process implementation with others.
• Education:
  
  High school diploma/GED/college degree or above (optional).
• Experience in retail, sales, distribution center, or warehouse operations (optional).
• For experiential stores with food/beverage service only:
  Food safety and/or liquor service certification (optional).

Schedule / Availability

• Work schedule varies based on store needs; typically includes mornings, afternoons, evenings, weekends, and holidays.
• May include early mornings, late nights, or overnight shifts during peak periods or special events.

Work Context

• Moving through the store, sometimes in front of the house with bright lights and loud music, sometimes in the back of the house with no windows or natural light.
• Accomplishments as part of a team, independently, and using a computer or other technical devices.
• May involve moving boxes weighing up to 30 lbs (13.6 kg) or using ladders to reach materials.
• For experiential stores with food/beverage service only:
  May involve industrial kitchen equipment and exposure to heat.

Compensation & Benefits

• Base Pay: $21.50 – $24.74/hour (subject to minimum wage).
• Target Bonus: $2.00/hour.
• Total Target Base Pay: $23.50 – $26.74/hour.
• Competitive bonus program and equity offerings (subject to eligibility).
• Extended health and dental benefits,…