Billing Coordinator

BILLING COORDINATOR

Status:
Non-Exempt

Summary of Job:
Under the general direction of the Billing Supervisor with a focus on core values, this position will play a key role in ensuring the accuracy, timeliness, and integrity of the billing process. This position is responsible for preparing and distributing invoices, maintaining detailed billing records, interpreting and billing a variety of timekeeping records, and resolving billing discrepancies. The Billing Coordinator also responds to routine client billing inquiries and supports the resolution of billing-related issues while delivering exceptional customer service.

In this position, in addition to reporting to the Billing Team Lead, this position partners and communicates with clients and VMS representatives as well as members of teams across the company including finance, other operations, and sales departments to ensure successful and accurate billing operations.

Purpose:

The Billing Coordinator plays a vital role in Core Medical Group's success by ensuring billing operations are accurate, timely, and compliant, creating the financial foundation that supports exceptional client service and sustainable business growth. Through attention to detail, proactive problem-solving, and collaborative partnerships with internal and external stakeholders, this role protects revenue integrity, strengthens client trust, and enhances the efficiency and effectiveness of the Finance team.

Every accurate invoice and resolved billing issue contributes to stronger client relationships, operational excellence, and the achievement of the company's strategic goals.

Supervisory Responsibilities:

No

• Review time records and supporting documentation to ensure completeness, accuracy, contract compliance, and adherence to client‑specific billing requirements prior to invoicing.
• Enter billable hours, expenses, and supporting information into the billing system while maintaining accurate, organized records and documentation in accordance with company standards.
• Review weekly billed hours prior to invoice generation and assist with client‑specific billing requirements, including invoice formatting, portal submissions, and required supporting documentation.
• Research, analyze, and resolve billing variances, discrepancies, and disputes by collaborating with internal departments, including recruiters, payroll, account managers, operations, and external customers to ensure accurate and timely invoicing.
• Prioritize workload to meet daily, weekly, month‑end, and client billing deadlines while assisting with month‑end reporting and close activities.
• Identify process improvement opportunities and communicate recommendations to leadership to enhance billing accuracy and efficiency.
• Maintain the confidentiality of employee, client, and financial information while adhering to company policies, departmental procedures, and applicable compliance requirements.
• Comply with department communication standards, including maintaining email responsiveness within established service expectations and following leadership directives.
• Responsible for the proper creation and documentation of task responsibilities, ensuring that all Standard Operating Procedures (SOPs) are consistently maintained, up‑to‑date, and accurate to support operational efficiency and compliance.
• Responsible for performing all duties in accordance with the department’s standard operating procedures (SOPs), whether formal or informal. This includes adhering to established processes, maintaining consistency in workflow execution, and ensuring compliance with operational guidelines. Continue to stay informed of any updates or modifications to SOPs and apply them accordingly to maintain efficiency, accuracy, and alignment with departmental objectives.
• Undertake additional responsibilities and tasks as assigned, demonstrating flexibility and adaptability to contribute effectively to diverse work assignments and organizational needs.

• Proficient knowledge of computers, Microsoft suite, recruiting software (Bullhorn Preferred), working knowledge of ERP software a plus.
• Ability to learn and develop…