Accounts Receivable Manager

Description

We're looking for an AR leader who builds systems rather than just running a department. You will own billing and collections across a centralized, multi-region team, working in close partnership with the Assistant Controller, who owns cash posting and application.

You'll enhance the playbook that makes our billing consistent, accurate, and fast, and you'll turn Quadient AR into the backbone of our collections process.

This is a hands‑on leadership role. You won't lead from a distance. You'll work alongside your team, learn every billing type and customer requirement firsthand, and step in on the toughest invoices, pay apps, and collections when needed. The right person earns credibility by doing the work, then builds the processes and people that make this group a well‑oiled machine.

Your biggest measure of success will be meaningful, sustained DSO reduction
. The other will be AR and cash forecasting reporting that leadership trusts and acts on.

• Enhance, document, and enforce standardized processes and procedures for every billing type we issue: progress/AIA billing, fixed-price projects, time & materials, service agreements, and recurring monitoring.
• Own the AIA billing framework end to end. That includes schedule of values setup, G702/G703 pay application preparation, retainage tracking and release, lien waivers, change order billing, and customer portal submissions (Textura, GCPay, Procore, etc.).
• Partner with Project Management, Operations, and Sales to fix front‑end issues before they become collection problems. Examples include missing POs, customer billing requirements, taxability setup, and pay application timing.
• Establish billing cutoffs, review checkpoints, and invoice quality controls that drive down rejections and disputes.

• Serve as the business owner of Quadient AR and drive full adoption of automated collection workflows, dunning cadences, customer portal, and dispute management.
• Partner with the Assistant Controller on Quadient's automated cash application and remittance matching. Make sure invoice data, customer references, and remittance requirements set up on the billing side make auto‑matching work.
• Integrate Quadient reporting with Sage Intacct and Connect Wise so AR data is clean, current, and reliable.
• Continuously identify new automation opportunities and eliminate manual workarounds.

• Lead, coach, and develop the Centralized Billing & Collections team. Set clear expectations, KPIs, and accountability for each specialist.
• Build cross‑training and coverage so no region, customer, or billing type depends on one person.
• Create onboarding and training materials so new team members, including staff from acquired companies, ramp quickly.
• Hire strategically as the team scales.

• Work hand in hand with the Assistant Controller and cash posting team to resolve unapplied cash, short pays, deductions, and misapplied payments quickly.
• Establish a shared cadence, including a regular touchpoint and a joint unapplied cash and dispute log, so collections and cash posting work from the same information.
• Define clear handoffs between collections and cash posting, covering remittance follow‑up, payment disputes, and customer research, so nothing falls between teams.
• Align on AR and cash reporting definitions so aging, DSO, and forecast figures tie to the books.

• Own DSO, past‑due AR, and collection effectiveness targets, and deliver measurable improvement.
• Prioritize collection efforts on high‑balance and chronic‑problem accounts. Lead escalations on complex disputes.
• Manage retainage, unbilled…