Student ISS Office Assistant

Job Summary

International Student Services is seeking a student worker as an I-Team Front Desk Assistant within our office in the Green Center. I-Team Assistants provide support and assistance to staff members, current students, and alumni. This position’s primary focus is to be the initial point person to greet visitors and answer general questions. Assistants will also support ISS programs. The role offers valuable professional experience in event planning, peer engagement, digital communication, and administrative operations while developing essential skills aligned with the NACE Career Readiness Competencies.

• Be present, attentive, and accessible to provide a warm, professional welcome to visitors in person and on the phone, answering inquiries and directing individuals to appropriate on-campus and community resources.
• Be knowledgeable of and assist students in navigating SNHU’s web platforms, including mySNHU, the ISS Booking System, Service Now Portal and Brightspace.
• Support ISS staff by accepting and distributing mail/packages; tracking and organizing department and program supplies.
• Maintain the front office’s professional appearance and shared spaces, including the Green Center Living Room.
• Attend I-Team meetings and training sessions as required.

• Assist the ISS Associate Director with signature events (e.g., monthly Cooking & Conversations, International Education Week, Escape to the Islands) through event planning, support, execution, and clean-up.
• Support program marketing, including designing flyers, developing social media campaigns and creating promotional videos via Capcut for Instagram and other channels.
• Create, schedule, and analyze content to increase engagement with the ISS community.

• Actively participate in three check-ins and orientations per year (December/January, April/May, & August), welcoming new international students and providing essential information about SNHU services and programs.
• Assist with the immigration document scanning process during check-in, maintaining confidentiality of all documents.
• Present during orientation on ISS services, programs, and mySNHU; provide campus tours as needed.

• Enrolled as an on-campus student at SNHU.
• MUST be available for shifts Monday – Friday between the hours of 10:00am – 3:00pm for approximately 10‑15 hours per week.
• Punctual, reliable, and self‑motivated in fulfilling responsibilities.
• Effective communication skills and respectfulness.
• Competency with using office equipment.
• Willingness to adapt to a dynamic work environment.
• Ability to maintain confidentiality.
• Interest in supporting SNHU’s international student community.

• Previous experience in customer service.
• Knowledge of social media and content creation.
• Experience with Microsoft Office Suite programs.

• Communication: Develop verbal, written, and interpersonal communication skills by assisting students, welcoming visitors, creating promotional materials, and presenting information during orientation and events.
• Professionalism: Demonstrate accountability, ethical behavior, confidentiality, and reliability while supporting office operations, student services, and campus programs.
• Teamwork: Collaborate with ISS staff and student employees to support daily operations, plan events, and contribute to shared team goals.
• Critical Thinking: Apply problem‑solving and sound judgment to respond to student inquiries, navigate campus resources, and adapt to changing office and event needs.
• Technology: Strengthen digital fluency by utilizing mySNHU, Brightspace, Service Now, the ISS Booking System, social media platforms, and other university technologies.
• Leadership: Build leadership skills by taking initiative during orientations, events, and student engagement activities while serving as a welcoming resource for the international student community.
• Career & Self‑Development: Participate in meetings, trainings, and feedback opportunities to develop professional skills and continuously improve performance.
• Equity & Inclusion: Foster an inclusive and welcoming environment by supporting students from diverse cultural backgrounds and connecting them with appropriate campus and community resources.

Approximately 10-15 hours per week. Scheduled shifts between 10:00am and 3:00pm, with occasional evening or weekend hours to assist with events.

The hourly pay range for this position is $13.00 – $15.00. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.