Administrative Assistant - Employee Benefits

Benefits Administrative Assistant – Manchester, NH

The Cross Family of Agencies welcomes you. We need your talent and expertise and are seeking a qualified individual to support our dedicated team in a variety of administrative duties.

Responsibilities

• Assist with TPA renewals and compliance document review and creation.
• Update and maintain the database using our Salesforce client‑management system.
• Generate RFPs and manage requests for proposals.
• Create and distribute open enrollment materials.
• Service claim issues, working closely with carriers and the dedicated account manager for resolution.
• Accomplish additional administrative tasks as workload dictates.

Knowledge and Skills

• Ability to work independently as well as part of a team.
• Excellent data entry skills with high accuracy and attention to detail.
• Ability to perform multiple tasks simultaneously and meet deadlines in a fast‑paced environment.
• Outstanding problem‑solving and analytical skills.
• Superior organizational skills.
• Strong interpersonal, communication, organizational and customer service skills.
• Working knowledge of MS Office, particularly Excel and PowerPoint.
• In‑depth knowledge or understanding of employee benefits plans and their functionality (Medical, Dental, Life, Disability, Cafeteria Plans, HSA, etc.).
• Experience with Salesforce is a plus.

Required Qualifications

• High school diploma or equivalent (GED).
• Associates or bachelor’s degree preferred.
• Minimum 3 years of administrative experience, preferably in an employee benefits setting.

Compensation

The base salary range for this role is $25–$27 per hour. Actual compensation will be based on factors including location, skills, experience, and internal equity.

Benefits

• Medical, Dental, Vision
• Life / AD&D
• Short and Long‑Term Disability
• 401(k) with match
• HSA/FSA/DCA options
• Paid Time Off and more

Interested candidates should email resumes. Resumes with typos will not be considered. No phone calls please.

Cross Insurance is a family‑owned, privately held insurer that was founded from the kitchen table of Woodrow Cross. We have grown rapidly over the past 65 years and remain committed to integrity, hard work, and dedication while supporting community initiatives such as local food banks and after‑school programs.