Patient Service Representative – Orthopaedics

Duties

• Act as a representative in all areas of clerical support
• Assume responsibility for all facets of front desk operations
• Greet and register patients and notify medical staff of their arrival
• Verify current address and insurance status
• Write referrals using appropriate company procedures and correct protocols
• Schedule referral appointments with specialists, hospital testing, and lab work
• Complete prior authorization of testing according to insurance requirements
• Check out patients from the office
• Collect payments and schedule follow-up or specialty appointments
• Post charges to patient accounts using appropriate diagnostic and CPT coding when required
• Maintain provider schedules and optimize appointment scheduling
• Confirm appointments for the daily schedule
• Assist in developing and implementing systems supporting effective and accurate patient registration
• Recommend improvements to patient-care efficiency and administrative functioning

• High School Diploma or equivalent required
• Previous experience in a health care setting performing similar functions preferred
• Proficient in MS Office

Demonstrates proficiency in clerical support and front desk operations, including patient registration, appointment scheduling, and insurance verification. Capable of optimizing administrative processes to enhance patient care efficiency.

• Patient Registration
• Appointment Scheduling
• Insurance Verification
• CPT Coding
• MS Office Proficiency

• CPT Coding
• Patient Registration
• Appointment Scheduling
• Insurance Verification
• Referral Writing

• Communication
• Customer Service
• Organizational Skills

• High School Diploma

• Health Care Setting
• Clerical Support
• Front Desk Operations
• Patient Care Efficiency
• Administrative Functioning