Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Part Time in Lincoln, NH

Bonus based on performance

Compensation $16.00 - $18.00 per hour

This position is part‑time initially (20‑30 hours per week) but can become full‑time with opportunities for advancement as the successful candidate takes on additional responsibilities.

As a Customer Service Representative with Lynne Warren – State Farm Agent, your role will help create exceptional customer experiences that reinforce the growth of a successful insurance agency. If you have strong customer service skills, attention to detail, and a desire to help people, you may be an ideal fit.

In this role you will enhance your career while resolving customer inquiries, supporting other agency team members, and meeting the needs of the community members you support. Our team works hard, but we have fun too.

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use excellent verbal and written communication to efficiently meet the needs of customers while promoting the development of our business.

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem‑solving.
• Must either currently have or be able to obtain an NH state insurance license (P&C Producer).

• Growth potential / opportunity for advancement.
• Potential for full‑time employment if desired.
• Valuable career‑building experience.
• Hourly pay plus potential bonus/incentives.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.