Customer Service Representative

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization, including this Customer Service Representative opportunity at NDX H&O Dental Laboratory in Manchester, NH.

Job Details

Regular

Hours:

8:00 AM to 5:00 PM, Monday through Friday, subject to change. Full‑time with employee benefits including health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401(k) with company contribution; tuition reimbursement.

• Answer phones in a timely manner
• Process outgoing calls in a timely manner
• Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
• Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
• Analyze remakes by customer and ensure any issues are resolved
• Perform cross‑selling and sales calls
• VDLP: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
• Schedule Fed Ex pickups when necessary and check Fed Ex tracking for individual offices
• Submit new doctors to LMS
• Responsible for Pricing
  • Manage price lists for ADL and IDA
  • Assist Accounting and Sales with pricing and pricing requests
  • Make decisions to either set up a new catalog or use an existing one
• Manage and set up new accounts
• Customer retention
• All other duties as assigned

• Must be able to read, write, speak and understand English
• Must have computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate via telephone, maintaining a positive demeanor
• Verbally communicate with all levels of staff, maintaining a positive demeanor
• Takes initiative
• Listening skills
• Attention to detail and accuracy

• Required:
  
  High school diploma or equivalent
• Preferred:
  Minimum 5 years of experience in a dental environment or call center

• General office equipment

• Perform tasks at multiple workstations, standing and sitting for extended periods of time
• Push, pull, lift, and/or carry up to 25 pounds