Shift supervisor, Customer Service​/HelpDesk

What's in it for you?

We Are Redefining Parking Management And Having Fun Doing It! To Support Our Company’s Culture Of Investing In Our People, We Offer Employees The Following Perks

• Hiring immediately!
• Great Base Pay
• Flexible Schedule
• Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

We Are Redefining Parking Management And Having Fun Doing It! To Support Our Company’s Culture Of Investing In Our People, We Offer Employees The Following Perks

• Hiring immediately!
• Great Base Pay
• Flexible Schedule
• Growth Opportunities
• Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee,
free
of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

We are a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”.

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We Are Also a PEOPLE FIRST Company. We Often Say “parking Is Our Industry But People Are Our Passion.” Our Mission Is To “create Opportunities For Our Employees And Value For Our Clients”.

The Spirit Of The Position

The shift Supervisor oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

• High school diploma or GED required.

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency…