Customer Onboarding Specialist

About the role

We're making energy fair, clean, and simple for all using technology. Octopus Energy started with a bold idea: to build Britain's first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and in 2025, we became Britain's largest energy supplier. Octopus Energy Group is a global energy transition collective.

10 businesses working across 4 continents to tackle energy transformation at nearly every front. And we constantly push to make energy better. Tirelessly campaigning for fair protections for customers. And building innovative technologies that forge a path to a green energy system. We’re made up of 10,000+ authentic, committed people working around the world on stuff you'd never expect. We're united by a shared goal: to drive the global green energy revolution.

Read our Spotlight series to meet some of the team.

• Make switching to us easy, cut through the noise and help customers select the best Gas and Electricity tariffs
• Get to know the products! As you'll guide customers on the first steps to adopting our Low Carbon Technology (LCT), including Heat Pumps and Solar
• Initiate the exciting journey for Electric Vehicle charger (EVC) customers, answering initial installation questions and ensuring a seamless handover to our specialist installation teams
• Problem solve, so no more endless transfers, whether it's a supplier switch or an EV installation, you'll take full ownership of the query and find the right solution fast
• Go above and beyond and treat every customer with the care and kindness you’d give your own friends and family. We believe in warmth, real conversations, and going the extra mile
• Think on your feet so no robotic responses! Listen, understand, and deliver solutions that genuinely make sense. Get ready for a continuous learning curve

• Passionate about delivering great customer service that makes someone's day just a little bit better
• Adaptability and a love for change. Things move fast here - you’ll embrace learning new things and rolling with the punches
• A curiosity for learning and a love of growth are key, as you'll get to dive into new challenges, projects, and areas of focus along the way
• Clear communication, great attention to detail, and a focus on listening
• A background in a fast-paced customer service or operations environment is a bonus, but we prioritise attitude and aptitude
• A genuine care for the planet. We’re fighting climate change, and we want people who share our passion

• Salary: £26,600
• Octopus Energy Group is a unique culture
  . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
  
  We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub
  - Octopus Employee Benefits
• Getting to this point would not have been possible without the commitment and hard work of everyone in the team. Every Friday afternoon we have ‘Family Dinner’, where all our teams connect through a video link with snacks and drinks for updates from the week and to recognise achievements across the teams. We are growing very quickly and enjoy celebrating our hard-earned milestones, so don’t be surprised if we have a little celebration here and there (sometimes with bouncy castles full of cuddly…