Business Development Center Representative

Position Overview Quirk is currently expanding and is in need of a new Business Development Center Representative. The BDC representative is responsible and accountable for producing committed scheduled appointments between our customers and our service department. We offer a professional environment, ongoing training and many opportunities for learning, growth and career advancement.

Key Required Proficiencies:

Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments

Respond to customer emails professionally and in a timely manner

Monitor incoming leads continuously and ensure all inquiries receive prompt follow-up Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns

Contact customers regarding open recalls, maintenance recommendations, and service opportunities

Maintain accurate customer records and appointment information

Stay current on company updates, manufacturer programs, industry knowledge, and service standards

Work closely with the service department to provide an exceptional customer experience

Complete assigned tasks efficiently and within expected time frames

Preferred

Skills:

Proficiency with MS office programs

Outstanding communication skills both verbal and written

Professional appearance and work ethic

Great attitude with a high-energy personality

Superior customer service skills

Outstanding phone skills and follow-up Bilingual preferred, but not a requirement

Benefits offered:

Health, Dental/Vision, 401K, Short/Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.

Paid sick time after 90 days and vacation after 1 year
** All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)
Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full Time

Work Location:

In person