Customer Service Representative - HVAC

About MSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

About MSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping.

Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit

About API Of NH/Delta T API of NH/Delta T has served independent HVAC contractors across New England since 1969. Founded as a family business and now backed by the strength of a nationwide enterprise, the company focuses on customer service, product quality and contractor support, with expertise in hydronics and sheet metal fabrication. API of NH/Delta T distributes brands including Rheem and LG.

For more information, visit

Job Summary The Customer Service Representative (CSR) supports assigned accounts and inbound inquiries by delivering high-quality service related to product specifications, order processing, and general account support.

• Responds promptly and professionally to customer inquiries via phone, email, and fax.
• Builds strong, solutions-focused relationships with customers and internal teams
• Manages communication with assigned accounts, handling product inquiries, pricing, and order processing (stock and special orders)
• Provides timely updates on order status, including back-orders, will-calls, and deliveries
• Shares pricing information, distributes dealer price sheets, and promotes current programs in line with company initiatives
• Supports Territory Managers with quote preparation, order entry, and account updates
• Collaborates with branch teams to deliver seamless customer service while independently managing workload to meet goals and deadlines
• Handles overflow calls, routes communications effectively, and ensures accurate message delivery
• Maintains proficiency in company systems for administrative tasks such as data entry, messaging, call logs, and workflow updates
• Performs additional duties as assigned, with flexibility to adapt to changing business needs and responsibilities

• High school diploma or GED equivalent
• 5+ years of experience in HVAC, customer service, or related functions
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and standard office technology, including computers, scanners, phones, and virtual meeting platforms

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Bending, lifting, and carrying materials weighing up to 50 lbs.
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily)

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an…