Customer Service Representative L2

Customer Service Representative L2

As a Customer Service Representative, you will be responsible for meeting customers' requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency.

What you'll do

• Work with the Customer Service team on specific order support projects
• Organizing and dispersing customer inquiries
• Ensure order specific requirements are promptly communicated to appropriate departments
• Prepare and provide documents based on customer requests.
• Ensure orders are correct and up to date
• Identify improvement opportunities and participate in establishing the department's performance metrics and CI programs

Qualifications

• College Diploma in science, business or customer service
• Commercial experience working in customer service or similar roles preferred
• Experience using an ERP system such as Service Cloud would be an asset

What we offer (US based-employees):

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!

About LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.

Our Values

• Passion
• Curiosity
• Integrity
• Brilliance
• Respect

Equal Opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.