Student - First-Gen Student Catalyst

First-Gen Student Catalyst

Southern New Hampshire University is seeking an individual to serve as a First-Gen Student Catalyst. Student Catalysts will assist in creating and implementing engaging programming and events for first-generation college students and supporting faculty/staff. In addition to peer-to-peer support, Student Catalysts will foster connections and advocate for the needs of first-generation students. Student Catalysts will also create content development for social media platforms, monthly newsletters, and will aid the Penmen First Scholars Program in a series of marketing activities that range from creating bulletin boards to representing the office at tabling events.

Job Responsibilities

• Assist in the implementation of early arrival program and monthly programming for first-generation college students on campus
• Assist in providing content for social media channels and departmental communications (Penmen First Scholars Program newsletter, monthly email, etc.)
• Provide mentorship and support to Penmen First Scholars through one-on-one mentoring sessions and group mentoring opportunities to help them navigate academic and social challenges.
• Create flyers and other promotional materials for events/programs
• Represent the office at outreach events including new-student orientation, Admissions events, presentations and training sessions
• Assist in all aspects of customer service including answering phones, greeting guests, keeping the First-Gen Lounge clean and organized
• Collect and analyze data on student participation, satisfaction, and outcomes to inform program improvements and enhancements.
• Complete other tasks as assigned by department leadership (this may include shopping for events, research, budget assistance, serving as a liaison, general office clean-up and a wide variety of administrative tasks)

Minimum Qualifications

• Enrollment in an Undergraduate program at SNHU (at least a sophomore)
• On-Campus student
• Passion for working with first-generation students
• Working knowledge in concepts related to first-generation students and on-campus student resources that are available to those students
• Must be willing to work collaboratively with others and be flexible regarding assigned tasks
• Knowledge of basic computer/technology skills (word, excel or equivalent, Google Docs, Canva, video/digital imaging, etc.)
• Knowledge of basic social media skills (Instagram, Tik Tok, etc.)
• Ability to maintain privacy
• An interest in advancing the mission of the Penmen First Scholars Program

Learning Outcomes (NACE Competencies)

• Develop Communication skills through professional interactions with students, staff, and faculty.
• Strengthen Teamwork skills by collaborating with department staff and fellow student employees.
• Build Professionalism through reliability, accountability, and workplace etiquette.
• Enhance Technology skills through the use of office systems, software, or specialized tools.
• Improve Critical Thinking by solving problems and making informed decisions in daily tasks.
• Practice Leadership by taking initiative and supporting departmental goals.
• Increase Career & Self-Development through workplace experience and professional growth.
• Develop Equity & Inclusion awareness by interacting respectfully with diverse populations.

Work Schedule Can work up to 20 hours per week between programming and staffing the First-Gen Lounge. Hours will typically be between Monday-Friday, from any time between 8 am - 5 pm. Some evenings and weekends will be required for program support.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.