Sr. Community Manager, Relationship Management

About Alumni Ventures

Alumni Ventures is one of the world’s most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,600+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture deals—typically reserved for institutions—through our alumni-driven communities and diversified co-investment strategy. With offices in Boston, New York, Chicago, Menlo Park, Manchester, NH, London and Tokyo we’re rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals.

Alumni Ventures is one of the world’s most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,600+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture deals—typically reserved for institutions—through our alumni-driven communities and diversified co-investment strategy. With offices in Boston, New York, Chicago, Menlo Park, Manchester, NH, London and Tokyo we’re rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals.

We believe our best work happens when we’re together. AV operates as a 5-day-a-week, in-office culture because collaboration, mentorship, and shared momentum matter.

Alumni Ventures is looking for an operationally excellent, investor-experience-oriented professional to join our Relationship Management team as a Senior Community Manager. This role serves as the operational backbone of our investor relationship work — the person who ensures our team of senior Relationship Managers can focus on high-value investor time because the infrastructure behind them is running flawlessly.

You’ll start by owning the back-end operations that power our Relationship Management team: CRM management, investor call prep, scheduling coordination, follow-up tracking, process improvements, and more. You’ll work directly with our EPs, SVP, and VPs of Relationship Management, and you’ll report to the EVP of Investor Relations. Over time, this role may grow into an Associate Relationship Management function, where you’ll be expected to develop the expertise and confidence to take investor calls independently and manage investor relationships.

This is a role for someone who cares deeply about the investor experience, sweats the details, and holds themselves to an extremely high standard on operations, process, and follow-through. If you’ve done high-volume investor or client-facing work in financial services and you’re looking for a place to grow, this may be the role for you.

• Own the operational infrastructure that supports the Relationship Management (RM) team day-to-day: email support, call scheduling, Calendly management, follow-up coordination and tracking, and portfolio research.
• Maintain clean, complete, and up-to-date investor records in the CRM — including activity logs, contact information, relationship notes, and interaction history.
• Prepare investor call materials and portfolio summaries for RMs ahead of investor interactions.
• Ensure nothing falls through the cracks across a team managing hundreds of active investor relationships.

• Serve as a first point of contact for investor inquiries that do not require senior RM involvement, handling with professionalism and care.
• Manage post-call follow-up tasks: documentation, routing investor requests, and tracking resolution.
• Proactively identify investors who may need attention or outreach and surface to the relevant RM.
• Hold yourself to the same standard on investor experience as the RMs you support — every interaction, written or verbal, reflects the team and the Company.

• Own and continuously improve RM workflows, playbooks, and process documentation.
• Track team activity and KPIs; support reporting for the EVP and senior leadership.
• Identify inefficiencies in the investor experience or RM operations and bring solutions, not just problems.
• Lead…