Emergency Services Dispatcher - Police

EMERGENCY SERVICES DISPATCHER - POLICE - 9000

GRADE - 111

PAY RANGE - $26.62/hr - plus a comprehensive benefits package

Serves as a centralized communications agent involving Police and related public safety personnel to emergency situations; performs directly related work as required.

The principal function of an employee in this class is to be a contact point between the public and public safety personnel, and to dispatch assistance accordingly. The work is performed under the supervision and direction of the Telecommunications Supervisor - Police or an assigned command officer but considerable leeway is granted for the exercise of independent judgement and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with members of the public, public safety personnel, mutual aid departments, and other law enforcement jurisdictions.

The principal duties of this class are performed in a central communications center requiring constant attention to several communications sources at any given time.

• Answers all 911 calls for emergency personnel, dispatch officers, relays all relevant information and corresponds with the caller through the CAD system;
• Responds to all incoming radio calls from Police Officers and other agencies and operates a National Crime Information Computer when information is requested from Police personnel;
• Processes emergency and non-emergency requests for assistance from 911 and conventional telephone lines;
• Processes all Computer Aided Dispatch (CAD) entry;
• Receives and dispatches radio transmissions on Police information channels;
• Performs Federal and local background checks on individuals with whom officers come in contact;
• Maintains logs and records of calls received and the nature of each dispatch;
• Transfers calls to proper local, State, and Federal officials as necessary;
• Handles varied emergency situations dealing with emotional, injured, and victimized persons, ascertains the crucial information needed in the given situation, and relays this to the proper Departments without delay;
• Enters information into the computer system through the use of LANCER, NCC, and related systems in connection with wanted persons, stolen vehicles, securities, weapons, and related property;
• Dispatch locations of alarms as soon as they are received;
• Processes official communications for public safety personnel on duty as necessary;
• Requests and transmits information from other City departments or outside agencies as needed by Police personnel;
• Maintains a current updated map of all the features of the City and memorizes constant changes;
• Runs computer checks on driver’s licenses, car tags, stolen firearms, driver histories, and criminal histories;
• Performs searches with partial data to identify persons and vehicle registration;
• Checks warrants for the Police Department and other requesting agencies, and processes original hard copy of warrants;
• Performs maintenance on all communications equipment to ensure proper operation during emergency situations;
• Receives information from the Statewide 911 system and transfers all pertinent information into the computer system for dispatching;
• Gives emergency treatment assistance to the general public as necessary;
• Operates radio consoles alarm receiving and transmission equipment, telephones, facsimile, switchboards, traffic control, and other related systems and equipment;
• Maintains information on the fingerprinting system;
• Performs duties during multiple alarms and other emergency incidents as designated by superiors;
• Conducts weekly pager tests;
• Provides information to the Communication Technicians in designating problems within the communications system;
• Operates Opticom system to ensure safe passage of emergency vehicles;
• Answers department telephone calls, receives and greets visitors to the department, and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel;
• Answers customer questions requiring detailed programmatic knowledge of…