Regional Mobile Medicaid Eligibility Support Specialist - NH

Regional Mobile Medicaid Eligibility Support Specialist - NH

New Hampshire, USA

Posted Tuesday, January 20, 2026 at 5:00 AM

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Financial Eligibility Application Support Specialist - New Hampshire

Overview:

The Application Support Specialist assists individuals in New Hampshire seeking access to Medicaid Long-Term Care (LTC) program with understanding and completing financial eligibility determination and redetermination applications. This role involves delivering hands-on application assistance and educate individuals, families, providers, and case managers about application requirements and federal and state financial regulations at nursing homes, assisted living facilities, hospitals, and other agency-designated locations across New Hampshire specifically in Hillsborough, Rockingham, Cheshire or Merrimack counties.

Key Responsibilities

Key responsibilities include, but are not limited to:

• Travel to on-site locations throughout New Hampshire, as assigned.
• Assist individuals, families, and their representatives in completing NH’s Medicaid Application during scheduled in-person and virtual appointments
• Guide applicants through completion of required forms (i.e. BFA-800), gathering acceptable documentation, and submission of their electronic application, while complying with state policies and procedures regarding system use and management
• Explain income and asset documentation requirements to support financial eligibility determinations
• Educate applicants about Medicaid long-term care financial eligibility requirements, including asset transfers, spend-down, third-party liability and spousal impoverishment rules.
• Review acceptable forms, documentation, and supporting materials checklists for application completeness prior to submission.
• Provide regular updates to the Eligibility Supervisor and Project Management team regarding assistance delivered and barriers or process issues encountered.
• Uphold State, Federal, and PCG confidentiality and security protocols and policies in all aspects of work.
• Ensure professionalism and positivity when communicating complex process steps.

Skills and Knowledge:

Successful candidates will demonstrate:

• Ability to work independently and collaboratively in a remote team environment with limited in-person supervision.
• Solid level of comfort with Microsoft Office Suite applications, including Microsoft Teams, Outlook, Word, and Excel.
• Ability to gain in-depth understanding of New Hampshire Medicaid long-term care financial eligibility criteria.
• Ability to clearly explain application processes, documentation requirements, and complex eligibility rules to applicants with a diverse range of communication and functional skills.
• Competency in applying quality customer service principles.
• Strong organizational, documentation, and problem-solving skills.
• Excellent communication and interpersonal skills, with sensitivity to diverse populations.
• Familiarity with Federal and New Hampshire Medicaid financial eligibility regulations and processes preferred.

Minimum Qualifications:

• Bachelor’s degree in social work, human services, business administration, or related field; or equivalent experience.
• 1–3 years of experience working with individuals in long-term care, home and community-based services, community health, case management, or similar settings.
• Ability to speak, read, and write English clearly and concisely.
• Employment is contingent on completion of a background check.
• Must have a private space with no distractions and reliable, high speed internet connection.
• Must have reliable transportation to travel to onsite locations across the state of New…