Patient Service Representative - Pediatrics at Windham

Elliot Health System – Patient Service Representative – Pediatrics (Windham)

Position Summary

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front‑desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieves and updates medical records, collects fees, and performs general clerical duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of patients’ arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patients from the office. Collects payments and schedules follow‑up appointments or specialty appointments as appropriate. If the office requires post charges to the patients’ account, uses appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains provider schedules, optimizing effective scheduling of appointments. Confirms appointments for the daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of the area.

Education / Experience / Licensure

• High School Diploma or equivalent required.
• Previous experience in a health‑care setting performing similar functions preferred.
• Certification / Licensure: N/A.
• Software / Hardware:
  Proficient in MS Office.

What Elliot Health System Has To Offer

• Health, dental, prescription, and vision coverage for full‑time and part‑time employees.
• Short‑term disability, long‑term disability, and life insurance coverage.
• Competitive pay.
• Tuition reimbursement.
• 403(b) retirement savings plan.

Work Schedule

40 hours weekly, Monday‑Friday, 8:00 AM – 5:00 PM.