Patient Accounts Supervisor

Description

Make a difference every day at Amoskeag Health, where we believe strong healthcare beings with strong human Connections!

Who You Are:

Amoskeag Health is seeking a dedicated Patient Accounts Department Supervisor who provides hands-on leadership and subject matter expertise across the full revenue cycle. You are responsible for supervising and supporting staff while overseeing billing, collections, bad debt, payment processing, denial management, and accounts receivable operations. You bring a strong understanding of both internal and external billing processes and play a key role in ensuring efficient, accurate, and compliant revenue cycle operations.

What You'll Do:

• Assign and prioritize duties for all staff

• Monitor compliance with policies and procedures and implement new ones as needed

• Monitor Billing and Collection activities, including Missing Slips, AR Aging, Cash Goals, and other Key Performance Indicators

• Approve adjustments and refunds (patients and Insurance companies)

• Interview, hire and train new staff

• Keep staff updated with insurance companies changes, coding issues, compliance issues

• Monitor clinical policies and documentation guidelines as they pertain to billing

• Perform administrative management duties including timesheet approvals, scheduling, approving time off requests, mentoring, training, evaluations, etc.

• Hold weekly staff meetings with internal and external stakeholders.

• Import, post and review charges and payments

• Review and work clearinghouse rejections with Staff

• Work with Billing staff on Appealing denied Claims

• Assist Staff in responding to patient inquiries

• Assist Staff in responding to Respond to Insurance inquires

• Support External Billing Partners

• Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations

Requirements

What You'll Bring:

Required:

• Minimum 2-3 years of medical billing experience.

• At least one year in demonstrated leadership competencies.

• High School diploma or equivalent required.

• Knowledge of Business office procedures.

• Must have working knowledge of Medical Billing, Collection Practices & CMS compliance.

Preferred:

• Prior FQHC billing experience.

• Prior Athena billing experience.