Event​/Banquet Captain

Overview

The Equinox Golf Resort & Spa is a historic resort destination with deep roots, a strong sense of place, and a reputation for elevated hospitality in one of New England’s most scenic destinations. Established in 1769 and set against the backdrop of the Green Mountains, the property blends timeless charm with modern amenities, including a championship 18-hole golf course, full-service spa, multiple dining outlets, and extensive meeting and wedding space.

As a four-season destination, The Equinox attracts a diverse mix of leisure, corporate, and event guests year-round, providing team members with dynamic, well-rounded hospitality experience. For candidates who value teamwork, elevated service standards, and professional growth within a destination resort environment, The Equinox also offers the added benefit of working in the vibrant yet close-knit community of Manchester — a town known for its outdoor recreation, scenic beauty, and exceptional quality of life.

• Set up function areas according to standard based on banquet event order and floor plan.
• Assign and complete all pre-service and post-service checklist tasks. Ensure all assignments are completed timely for guest arrival.
• Lead and educate banquet team on BEO, service for the event, and guest expectations.
• Act as point of contact for the event, especially after Sales contact departure.
• Liaison with Sales team to ensure guest satisfaction and smooth execution of in-house events.
• Communicate any BEO changes or add-ons to sales team.
• Assign table sections to banquet staff.
• Responsible for some beverage knowledge, with ability to make suggestions to guests and inform offerings.
• Greet guests as they enter the event.
• Take beverage orders, serve food as listed on BEO, and collect food orders if a la carte options.
• Perform bottle wine service if required.
• Deliver food and beverages to guests, check for satisfaction and ensure guests have everything they need.
• If needed, present check to point of contact for payment and processing.
• Follow all credit card processing and cash handling policies. Responsible for ensuring appropriate cash drops and charges are collected.
• Report before and after beverage consumption logs.
• Cleaning of work spaces including clearing tables of dirty glass/tableware and bringing to appropriate dish areas/bar areas, wipe and sanitizing tables, sweep and mopping floors, wiping down chairs and booths, wiping tray stands, menus, and other service area organization.
• Complete all assigned side work task lists to include but not limited to polishing glassware and flatware, folding napkins, preparing bread and coffee, re-stocking stations, deep cleaning tasks, taking out trash, bagging/removal of soiled linens, stocking printer paper, etc.
• Check function area bathrooms for stocked items, provide continuous touch-ups throughout the event.
• Break down and complete all post-event tasks such as cleaning coffee urns, wiping and sanitizing all surfaces, ensuring all used tableware is washed and polished, soiled linens collected, floors cleaned, candles and décor collected and stored, proper cleaning and storage of any food display items, etc.
• Practice conscious knowledge of food allergies and safety in preparation. Communicate allergy concerns to guests.
• Professionally handle guest concerns and elevate to F&B Manager as needed.
• Demonstrate a team-focused attitude and encourage collaboration.

This is an hourly position with the opportunity for on-call or part time to full time hours and a base wage of $13.00 per hour plus a shared percentage of guest service charge fee and additional variable guest tips. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications.

• 2+ years professional serving experience in a events/banquet/catering setting
• Natural leadership with strong communication skills and organizational skills
• Able to complete a satisfactory background check
• Available and willing to work flexible hours based on business needs including weekdays and weekends
• Demo…