Systems Technician

Overview

Your future at Mainstay has endless potential! Mainstay Technologies is looking for the entry-level professional who loves technology and people. You’re passionate about helping others, skilled at troubleshooting with ease, thrive when flexing between varied tasks, and committed to growth. The Systems Technician works on a team to deploy new workstations, provide on-site support for clients, troubleshoot initial issues, and deliver top-quality service both in the office and at client sites.

As a member of the team, you’ll be immersed in a culture of mutual support, collaborative problem solving, learning/development, and comic relief.

This is a growth-oriented role. As a qualified applicant, you will bring solid Windows and desktop experience (and ideally, education). Once in this role, certifications are paid-for, continuous training is provided, significant experience is gained, and a growth track is outlined.

• Installing new Windows computers at client sites
• Transferring data, setting up applications, and making it a seamless transition for the client, with as close to 100% accuracy as possible
• Answering client questions, assisting them with their technology
• Resolving issues quickly and efficiently, and helping our clients get back to their work, with technology that works effectively. Dealing with Level 1 issues and troubleshooting, supported by the team
• Working in an advanced ticketing system and RMM (Connect Wise)

• Strong interpersonal skills: enjoy relating with staff and clients
• Solid problem-solving skills: be able to take a challenge and break it down
• Committed professionalism: showing up on time, working hard, and no office politics
• We have each other’s backs and are committed to helping one another succeed
• Deal maturely with the pressures of the job and take ownership over your own work. We do not micromanage - instead setting goals and providing resources and support
• Enjoy working as a team
• Commitment to career and personal growth, willing to put in the time for extra training
• Ability to flourish in a fast-paced environment
• Multi-task with exceptionally high consistency and attention to detail
• Excellent technical aptitude, with an ability to learn quickly

• Significant experience troubleshooting or working with Windows computers
• Understanding of basic network protocols. Experience supporting a network is a plus
• Formal education preferred – associates, bachelors, and/or industry certifications

Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work.

It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics.

We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times.

This is a full time, salaried position with a full benefits package, including:

• A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books
• 3 weeks of PTO (4 weeks after 2 years) per year
• A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
• Health, Dental, and Vision Insurance
• Disability Insurance
• Group and Supplemental Life Insurance
• Paid Family Leave
• 401(k) with 3% match
• Team Profit Sharing
• Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
• Paid Volunteer Time Off

Due to the nature of the Systems Technician position, our technicians are generally required to be on location at our Manchester office when not onsite vel is a requirement for this position and mileage for visits to client sites is reimbursable. Applicants must live within driving distance to support clients, onboarding, and ongoing team integration.

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