Client Technology Consultant

Position Overview

Client Technology Consultant I position at Dartmouth College located in Hanover, NH (Hybrid). This role provides operational support and consulting for client technologies used by Dartmouth students, faculty, and staff.

• Provides outstanding client service through support and consulting interactions with clients.
• Provides core support for accounts and access.
• Provides core technology support for computers, devices, and software.
• Uses existing scripts and automation to provide technology and client support.
• Uses endpoint management tools to support client computers and devices.
• Participates in testing, development, communication, and implementation of projects.
• Identifies areas for improvement in Service Desk processes and participates in process improvement initiatives.
• Collaborates with colleagues to share information, build relationships, and accomplish shared goals.
• Proactively identifies and pursues training to develop subject matter expertise.
• Works with colleagues to develop new knowledge, skills, and expertise.
• Creates and maintains documentation for technical issues and knowledge.
• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as required / assigned.

• Bachelor's degree plus 1-2 years of experience or equivalent combination of education and experience.
• Ability to understand client perspective and deliver client-focused service.
• Experience in supporting desktop and mobile operating systems, applications, and peripherals.
• Effective verbal and written communication skills.
• Collaboration and teamwork skills.
• Ability to work in a fast-paced environment managing multiple tasks and priorities.
• Self‑motivated and able to work with limited supervision.

• Experience working in an academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.