Tier 1 Managed IT Technician
Job in
Manchester, Hillsborough County, New Hampshire, 03103, USA
Listed on 2026-06-23
Listing for:
Usherwood Office Technology
Full Time
position Listed on 2026-06-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Manchester, NH, US
6 days ago Requisition
Salary Range: $21.00 To $25.00 Hourly
Job DescriptionThe IT Help Desk Technician is a key member of the Usherwood team for providing support for all managed IT clients. As a Microsoft Gold Partner, the position provides end user support for diverse IT challenges from computer hardware and application issues to mobile devices.
Duties and Responsibilities- Respond to service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, offline servers, software updates, virus removal)
- Identifies, researches, and resolves technical problems of moderate complexity.
- Responds to telephone, email, and on-line requests for technical support.
- Documents, tracks, and monitors the client’s problem using applicable systems and tools.
- Coordinate with other teams or departments to resolve service tickets
- Assist in the delivery and onboarding of Managed IT services
- Escalate unresolved issue to Tier II support level
- Displays energy and enthusiasm in approaching the job.
- Commits to putting additional effort.
- Maintains a high level of productivity and self-direction.
- Analyzes problem by gathering and organizing all relevant information.
- Identifies cause and effect relationships.
- Comes up with appropriate solutions.
- Interacts with people effectively. Able and willing to share and receive information.
- Co-operates within the group and across groups.
- Supports group decisions and puts group goals ahead of own goals.
Education and Experience
- Associates Degree in either Computer Science or IT is preferred
- Minimum one-year experience in a technical support or help desk center is preferred
- CompTIA+ Certification is preferred
- Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications
- Ability to prioritize and multitask assigned issues in a fast-paced work environment
- Positive attitude of customer service and integrity
- Must be able to communicate with customers in a professional manner
- Demonstrated problem troubleshooting, root cause and resolution skills
Position eligible for bonus program. This position will report to the Hookset, New Hampshire office.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×