IT Operations Technician

About Sequel

Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management.

The IT Operations Technician provides hands‑on, day‑to‑day IT support across the organization in a fast‑paced, regulated environment. This on‑site role ensures employees have the equipment, access, and support they need from day one, while maintaining device readiness for internal teams, field operations, and company events. The position handles first‑line help desk triage, onboarding and offboarding coordination, device lifecycle management, and general IT administrative tasks.

Success in this role is defined by consistent execution, strong attention to detail, and a service‑first mindset that delivers a reliable IT experience across the organization. This is a contract role that requires five days a week in office. The contract could last up to six months.

• Manage onboarding tickets to ensure new employees are fully equipped and productive on day one.
• Coordinate procurement, configuration, and delivery of IT equipment (laptops, mobile devices, iPads).
• Provision devices in alignment with company security and management standards.
• Validate user access, license assignments, and successful completion of automated provisioning workflows.
• Support secure offboarding processes including access removal, equipment recovery, and asset tracking.
• Wipe, reset, and prepare recovered devices for reuse in alignment with company policies.
• Coordinate return logistics and track assets through return workflows.

• Monitor and prioritize incoming IT support requests.
• Resolve common technical issues promptly and efficiently, including password resets, MFA, and account access issues.
• Escalate complex issues to appropriate teams while maintaining clear communication with end users.
• Set up and troubleshoot end‑user workstations, peripherals, and connectivity issues including Wi‑Fi, VPN, and printers.
• Provide onsite support for conference room technology, Microsoft Teams, and AV setup.

• Assist with device lifecycle activities including preparing, wiping, reconditioning, and redeploying equipment.
• Prepare and validate devices used for trade shows, training sessions, and field demonstrations — ensuring devices are fully charged, updated, and tested for reliability.
• Pack and organize equipment kits and coordinate with event and field teams on readiness and expectations.

• Maintain accurate employee records and process organizational changes in IT systems.
• Support distribution lists, shared mailboxes, and access controls.
• Assist with badge and physical access coordination as needed.
• Contribute to internal documentation and knowledge base articles.
• Help standardize common support processes and solutions.

• Maintain accurate inventory and asset tracking across systems.
• Ensure proper documentation of device assignments and lifecycle status.

• Assist in ensuring devices meet company standards for patching, security, and required applications.
• Identify and elevate non‑compliant devices for remediation.

• Education:
  
  Associate’s degree in information technology or related field preferred, or equivalent experience.
• Previous work experience in IT support or related experience such as internships or coursework.

• Basic knowledge of Windows, macOS, and mobile devices (iOS/Android).
• Familiarity with Microsoft 365 applications (Outlook, Teams).
• Strong communication skills and a customer‑focused mindset.
• High attention to detail and ability to follow…