Technical Sales Engineer

The Technical Sales Engineer plays a key role in driving revenue across XMA’s existing product portfolio. This position focuses on supporting customers through the full sales cycle, from application guidance and product selection through order execution, while maintaining strong responsiveness and follow-through.

The role works closely with engineering and operations to ensure customer requirements are clearly understood and translated into deliverable solutions. Success is measured by the ability to convert opportunities into orders, support a broad range of applications, and build lasting customer relationships across our core markets.

1. Conducts market research, generating product requirements, developing marketing strategies, and determining specifications, production timetables, pricing, and time-integrated plans for product introduction.

2. Manages existing product lines and customer relationships and continuously monitors product sustainability and ROI.

3. Leads product development strategy, appraisal, and redesign from concept through development and manufacturing to market launch.

4. Analyze and determine new and existing customer needs, current market trends, and potential partnerships from an ROI perspective.

5. Assess current competitor offerings, seeking opportunities for differentiation.

6. Translate product strategy into detailed requirements for prototype construction and final product development with the engineering team and operations teams.

7. Collaborate closely with engineering, operations, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization.

8. Drive the product and business-planning process across cross-functional teams of the company.

9. Brings new products to market by analyzing proposed product requirements and product development programs, preparing return-on-investment analyses, and establishing time schedules with engineering and manufacturing.

10. Serve as a trusted technical advisor to customers throughout the sales cycle, from product selection through implementation.

11. Deliver compelling technical presentations, demos, and product guidance to internal and external stakeholders.

12. Provide hands-on support for a wide range of strategic key accounts across the country.

13. All other duties as assigned.

• Strong interpersonal skills
• Clear and persuasive communication
• Time management
• Organizational skills
• Analytical and strategic thinking
• Market and customer orientation
• Project leadership
• Innovation and continuous improvement
• Relationship building and influence

This position has no direct supervisory responsibilities; however, the incumbent must be able to build and maintain effective and credible relationships with key stakeholders and across all areas of the business. Effective communication is key in this role.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

This is a full-time position and hours of work and days are Monday through Friday 8:00am to 5:00pm. Occasional evening and weekend work may be required as job duties demand.

XMA operates on a 9/80 work schedule. Employees work nine hours per day Monday through Thursday, and one eight-hour day on Friday. Every other Friday is a scheduled day off.

Ability to travel domestically and internationally up to 30-50% of the time, depending on business needs.