Switchboard PBX Operator

Switchboard PBX Operator

Do you want to join an organization that invests in you as a Switchboard PBX Operator? At Catholic Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Schedule:

Full Time, open to working 3p-11p or 11p-7a with some weekends and holidays

The Switchboard PBX Operator staffs the Main Lobby Information Desk and the Telecommunication Office, serving as a vital point of contact for patients, visitors, staff, and the general public. This role requires a comprehensive knowledge of the hospital, its services, and personnel, ensuring efficient communication and a welcoming environment while maintaining situational awareness and responding to emergency requests.

What will you do in this role:

• Provide information and directions to patients, visitors, and staff.
• Operate telecommunication systems to answer, assess, and route calls.
• Respond to and manage emergency requests and alarms.
• Maintain a clean and organized workspace in both the lobby and telecommunication office.
• Ensure confidentiality of all employee, physician, and patient information.
• Greet, direct, and assist visitors and patients at the Information Desk.
• Operate Spok Console Suite to provide information and directions.
• Act as an informational resource regarding all departments and services.
• Work with Admissions, Security, Valet Service, and Patient Transport Services.
• Maintain the lobby area, ensuring cleanliness and availability of PPE.
• Contact Environmental Services and Facilities for maintenance issues.
• Answer all incoming calls from the general public, patients, physicians, and staff.
• Route calls to the appropriate location as directed by department guidelines.
• Utilize the public address system for emergency notifications and routine announcements.
• Assist staff, physicians, and patients in placing outgoing calls.
• Maintain awareness of changes to off-shift and on-call staff and physicians.
• Monitor and take action with security and facility alarms (Signet/Rauland, Zettler, Simplex, Beacon Medical Products, Pelmac, Pinpoint/Help Alert, AiPhone, Call
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• Keep current of all Inter-department communications through department, and hospital-wide email, Shift Reports, Operator Notes in Spok Console Suite, memos, hospital publications, and verbal report between shifts from colleagues.
• Participate in assigned role in disaster drills and other emergency situations.
• Properly dispose of all PHI at the end of each shift.
• Follow specific guidelines related to the Daily Shift Duties for the Information Desk and Switchboard

What qualifications you will need:

• High School Graduate / GED required
• 1 year hospital switchboard/communications experience preferred

Catholic Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note:

Eligibility for benefits may vary by location.

Shape the future of healthcare at Catholic Medical Center. Located in Manchester, NH, Catholic Medical Center is a 330-bed acute care…