Junior Pre-Sales Engineer, HindSight

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community united by the relentless pursuit to help keep people safer everywhere.

Department Overview
Exacom, a Motorola Solutions company, provides mission‑critical recording solutions for public safety, government, military, and critical infrastructure agencies. Our team supports customers with reliable technology, direct support, and a customer‑focused approach to complex recording and data capture environments.

Job Description
We are seeking a Junior Pre‑Sales Engineer to support the sales, quoting, and technical discovery process for Hind Sight, our mission‑critical recording platform for public safety, government, military, and critical infrastructure agencies.

• Support the pre‑sales process for Hind Sight opportunities, including discovery, demos, quoting, and technical follow‑up.
• Assist Sales and Sales Engineering in gathering customer requirements related to call handling equipment, radio systems, dispatch consoles, CAD, screen recording, storage, user access, and deployment preferences.
• Help build accurate quotes and BOMs based on customer requirements, licensing needs, hardware platforms, integrations, support options, and system sizing.
• Participate in customer calls to document technical needs, clarify scope, and identify missing information required for quoting or solution design.
• Prepare and maintain internal notes, requirements summaries, quote assumptions, and handoff documentation for Operations and Implementation teams.
• Learn and understand Hind Sight deployment models, including on‑premise, virtualized, hybrid, and cloud‑connected environments.
• Work with internal teams to validate technical assumptions and ensure proposed solutions are achievable, supportable, and aligned with customer expectations.
• Assist with product demos and presentations by supporting setup, documentation, follow‑up questions, and technical clarification.
• Maintain knowledge of common public safety systems and integrations, including NG911, P25/TETRA radio, commercial radio, dispatch consoles, IP telephony, CAD, RapidSOS, and screen capture.
• Help improve quoting tools, pre‑sales questionnaires, internal workflows, and documentation as the product and pricing models evolve.

• Associate’s degree.
• At least 1+ year of experience in a technical, sales support, customer support, implementation, IT, or systems‑focused role.
• Strong communication skills and ability to interact professionally with customers, partners, and internal teams.
• Ability to understand technical concepts and explain them clearly to both technical and non‑technical audiences.
• High attention to detail when working with quotes, requirements, licensing, and configuration details.
• Strong organizational skills and ability to manage multiple opportunities, tasks, and follow‑ups at once.
• Comfort asking questions, documenting answers, and identifying gaps in information.
• Ability to learn complex product, pricing, and integration logic over time.
• Proficiency with Microsoft Office or Google Workspace tools, especially Excel or Sheets.
• Willingness to work collaboratively across Sales, Engineering, Operations, Product, and Support.
• Legal authorization to work in the U.S. indefinitely.

• Experience in public safety, emergency communications, dispatch, telecommunications, radio, VoIP, or recording systems.
• Familiarity with PSAP environments, 911 call handling equipment, P25 radio systems, dispatch consoles, CAD systems, or NG911.
• Experience supporting quotes, BOMs, technical proposals, demos, or RFP responses.
• Experience using CRM systems, quoting tools, ERP systems, or ticketing platforms.
• Basic understanding of networking, servers, virtualization, cloud environments, or software integrations.
• Prior experience in a pre‑sales, sales engineering, solutions consulting, or technical support role.

Success in This Role Looks Like:

• Customer requirements are clearly documented and easy for internal teams to understand.

• Quotes and BOMs are accurate, complete, and aligned with customer needs.

• Sales teams…