Principal Configuration Management Analyst – CSDM
Job in
Manchester, Hillsborough County, New Hampshire, 03103, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Responsibilities
- Assist the Configuration Management CoE, with a strong focus on Common Service Data Model (CSDM) implementation
- Support CMDB updates and analysis, and drive CSDM adoption across IT configuration data
- Engage with strategic projects to ensure Configuration Management can deliver required functionality within project time frames
- Mentor the organization on CM services, concepts, policies, and procedures
- 3 plus years of data / process analysis experience
- Strong understanding of the Service Now platform and ITIL processes
- 3 plus years of ITSM / ITIL service management related work experience
- Experience with CSDM and operational use within Service Now CMDB
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