Technical Lead, IT​/Tech, IT Support

About the job you’re considering

The Capgemini Technical Lead is responsible for the technical delivery of their technology area, to the Operations Lead and Client Important - This role is an onsite position with a need to be on client site 5 days per week (Monday-Friday) in Knowsley, you will also facilitate Smart Hands and On-Call services, including obtaining IPAF Operator certification to be able to safely work  you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

Own the senior technical delivery of Digital Workplace Service overall, ensuring a successful and high-quality service provision.

Manage escalations, issues, roadblocks and strategy for the technology.

Ensure that SLA targets are met in technology discipline.

Provide the technical lead role and assist the teams during investigations into incidents, problems, changes or any other issues with these services.

Support the ITIL functions to ensure a fully functioning service.

Manage the costs of these services to ensure efficiency and quality delivery to our clients.

For these teams:

Lead technical engineers as part of a team. There are no direct people responsibilities, rather technical leadership is expected.

Act as escalation point for complex issues and challenges to support wider teams and engineers.

Other:

Work across a variety of accounts to ensure standardisation in line with Capgemini governance and approaches.

Provide subject matter expert support both on and off account as required.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

Experienced in Technical Leadership Technically astute in Digital Workplace services (e.g. SCCM, M365, SOE etc)
ITIL Qualified (preferred)
An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 11 & Windows 10), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.

Experience handling LTSC Channels and KIOSK is highly desirable

Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models

Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity

An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette

We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, andMeet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

You…