IT Desktop Support

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

• Provide first and second level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows, macOS, Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues such as monitors, keyboards, docking stations, etc.
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems such as Service Now, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem solving abilities.

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified:
  Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools such as SCCM, Intune, or JAMF.

• On site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after hours support may be needed during maintenance windows or emergencies.