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Senior IT Service Desk Lead: Escalations & Mentoring
Job in
Manchester, Hillsborough County, New Hampshire, 03103, USA
Listed on 2026-07-27
Listing for:
AJ Bell
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
AJ Bell is seeking an experienced Service Desk professional to act as the senior escalation point, resolving complex incidents and providing expert support for end-user devices, applications, and infrastructure. You will mentor colleagues and drive continuous service improvements in a fast-paced, hybrid environment.
The role covers ownership of incidents from inception to resolution, asset governance, onboarding new services, and close collaboration with internal teams and third-party suppliers.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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