Student - Esports Operations Team Manager

Esports Operations Team Manager

Southern New Hampshire University is seeking a student employee to fill the role of Esports Operations Team Manager. This position will act as the student leader for the SNHU Esports operations team. It will be responsible for all scheduling and planning for the Esports Arena.

Essential Duties and Responsibilities:

• Lead the SNHU Esports Operations Team.
• Coordinate and lead weekly team operations meetings.
• Maintain and communicate schedule for the esports arena including weekend events.
• Develop, plan, and implement a technology maintenance strategy.
• Coordinate weekly PC update schedule.
• Formalize team operating guidelines, technical documents, and troubleshooting documents.
• Introduce Students, Faculty, and Staff to the arena and explain our mission, goal, and program.

Minimum Qualifications:

• Enrollment in an Undergraduate program at SNHU
• Strong information technology skills including Windows 11, gaming and peripheral software and hardware, and user administration software
• Proficiency with all technology involved in the esports arena
• Strong leadership skills
• Work-study may be preferred
• Must be reliable and punctual
• Respectfulness and exceptional communication skills
• Customer Service Mindset

Preferred Qualifications:

• Familiarity with collegiate esports
• Knowledge of technology utilized in esports broadcasting (Discord, Game Platforms, Windows, Peripherals, Vmix, OBS)
• Customer Service Experience

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.