IT Specialist II

atholic Charities New Hampshire is looking for a full-time IT Specialist to join our team of dedicated professionals. At Catholic Charities, we strive to provide person-centered services to strengthen New Hampshire families and build independence. We respond to those in need by offering programs that heal, comfort and empower.

The IT Specialist is responsible for managing and monitoring computer systems, servers, printers, storage, network and telephony infrastructures on premise and cloud based. They are also responsible for providing 1st level IT user support.

• Outstanding and affordable healthcare plan options with a Health Reimbursement Arrangement (HRA) to reimburse most of your out of pocket expenses.
• Comprehensive medical, dental, and vision coverage
• Earn additional pay of $2400 per year, if you are enrolled in another employer-sponsored health insurance plan
• Critical illness, accident, long-term disability, legal plan and pet insurance available
• Company-paid short-term disability and life insurance
• Flexible Spending Account
• 401K Plan, with 3% automatic employer contribution (after 1 year of employment)

• Install, configure, test, and maintain systems, application software, system management tools and systems integrations
• User environment management, including desktops/laptops, profile management, software delivery, etc.
• Respond to the needs and questions of users concerning their access to resources on the network and the operation of various software programs
• Create and/or update documentation concerning IT systems and IT procedures
• Champion IT standards, procedures, policies, and best practices
• Communicate standards of use of operations and security of network, personal computers, and data
• Liaise and partner with vendors and coworkers to ensure proper execution of IT related projects, initiatives and training.

• Associates Degree in Information Technology (IT) or comparable degree
• 2+ years operational experience in IT Infrastructure (network, server, storage administration)
• Solid working knowledge in Microsoft products (Microsoft certified preferred)
• Microsoft server operating systems – 2012, 2019, Active Directory, Microsoft 365
• Networking: switching and routing, VLANS, TCP/IP, VPNs
• VMware virtualization and Horizon VDI
• Veeam Software
• VoIP phone system
• Mobile Device Management
• Strong knowledge of information security threats, vulnerability management, and associated operational best practices.
• IT security certification, preferred.
• Customer orientation (e.g. short response times, appropriate communication and continuous information flow, adequate solutions)
• Good analytical, communication, and presentation skills
• Drive for excellence in own work and cooperation with customers/ colleagues/ employees
• Efficient and resilient working style (e.g. priority setting, absorb pressure)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin, marital or familial status, age or mental or physical handicap

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.